How do I know if my purchase has been confirmed?
When we receive a completed order we automatically send a confirmation email to the email address supplied at the time the order is placed.
How do I check pricing and availability?
All of the current pricing and stock availability is shown on the website.
Can I try on the costumes in store?
No. we are an online shop and do not have the facilities to allow you to try on costumes.
I am told my credit card was declined, can I still place an order?
In most cases a credit card is declined because data has been entered incorrectly. We recommend that you to try place the order again through our website, double checking all digits entered, card number, expiry date and CVV2 number.
What if the costume does not fit or suit?
You can return or exchange the costume to us, once it has not been worn or damaged. Email email@example.com, and we will be happy to help.
How do I send back the item(s) I want to return?
If you wish to return a product bought on our site we must be notified via email or written letter within 7 working days of receiving the item(s) in question. Item(s) must be returned to us within 5 days of such notification. Item(s) must be returned in the condition they were sent. Returns must include all parts of the original item to be eligible for refund. Costumes must not have been worn other than to try on. There must be no trace of perfume, smoke or any other odour. Unless item(s) are faulty the shipping costs back to us will be the responsibility of the customer.
How long will it take to receive my refund?
Usually refunds will be back into your account within 5 working days after we receive the returned item(s). At our busiest times of Halloween and Christmas this might stretch to 14 working days.
All sizes are UK sizes, if you are ensure, just pop us an email at firstname.lastname@example.org
Make Up Kits
We advise you to try a small amount of latex on unbroken skin before you use the kit. Do not apply to damaged, inflamed or sensitive skin. If possible, test for allergic reaction before use. If an allergic reaction occurs remove & seek advice. May stain fabrics, carpets, soft furnishings, porous materials etc.
Does PropShopper.ie offer same day delivery?
Unfortunately we cannot offer same day delivery.
If I place my order today, when will I receive it?
We offer a variety of shipping options depending on your location. Within Ireland if you choose Express shipping and place the order before 4pm it will be delivered the next working day, our Standard shipping takes 1-3 working days and the Saver delivery can take up to 5 working days.
Does PropShopper.ie ship internationally?
Yes, we ship to many countries in Europe and throughout the world including the UK, all European Union countries, the USA, Canada, Australia and New Zealand. If you cannot see the country that you require on our drop down list when you try to place your order.
How are shipping charges determined?
These are determined by the delivery location and the speed of delivery that you require. For more information on our current pricing please refer to our more detailed.
Can I arrange a time for my order to be delivered?
No, due to the routing and scheduling of our couriers it is not possible for us to commit to a specific time for your delivery.
Can I change the address the costume is being delivered to?
No, once an order has been placed it is sent to our warehouse for processing and an address label is printed automatically.
Can I collect the costume?
No, unfortunately we are an online store only.
To order sugar glass, please email email@example.com.
We make sugar glass to order due to the nature of the sugar.
It is best to give us two weeks notice for any order.
Please note that we have different delivery options for sugar glass.
Can I rent a fancy dress costume?
No. All our fancy dress costumes are for sale and not for rent
Can I rent a costume for a theatre show?
Yes, we have a selection of costumes suitable for kids shows and theatre performances. For more information on this, please email firstname.lastname@example.org